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Complaints

Email Title

 

Complaints

 

Stewart Miller McCulloch & Co Ltd is part of Vantage Insurance Services Limited (VISL).

 

VISL acts on behalf of insurance companies or Lloyd's syndicates the complaints procedure that will apply depends on whose behalf we act. (to identify which procedure applies to you, please refer to your policy wording).

 

When we act on behalf of an insurance company, if you are unhappy with our service, please let us know using the contact details shown below. We will acknowledge your complaint within 3 working days of receipt.

 

If we are able to resolve your complaint within 3 working days we will send you a summary resolution letter.

 

If the complaint remains open after 3 working days we have 8 weeks in which to provide you with a final response or inform you why we are unable to provide a response within that timeframe.

Stewart Miller Insurance 768 Hagley Road West, Oldbury, West Midlands, B68 0PJ

By telephone: 0121 422 2282

By email: info@smmc.co.uk

 

If we are unable to settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at:

Exchange Tower

Harbour Exchange Square

London E14 9SR

 

By telephone: 0800 023 4567 or 0300 123 9123

 

By email: complaint.info@financial-ombudsman.org.uk

 

Website: www.financial-ombudsman.org.uk

 

When we act on behalf of a Lloyd’s syndicate, if you are unhappy with our service, please let us know using the contact details shown below.

 

We will acknowledge your complaint within 3 working days of receipt. If we are able to resolve your complaint within 3 working days we will send you a summary resolution letter.

 

If the complaint remains open after 3 working days we have 8 weeks in which to provide you with a final response or inform you why we are unable to provide a response within that timeframe.

 

If you remain dissatisfied with our response you can refer your complaint to Lloyd’s to investigate using the contact details below:

 

Lloyd’s Complaints Team

One Lime Street

London EC3M 7HA

 

By telephone: 020 7327 5693

 

By email: complaints@lloyds.com

 

By fax: 020 7327 5225

 

Website: www.lloyds.com/complaints

 

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the above address.

 

If you are not happy with the way Lloyd’s have handled your complaint, you may be entitled to refer it to the Financial Ombudsman Service at:

 

The Financial Ombudsman Service

Exchange Tower

London E14 9SR

 

By telephone: 0800 023 4567 or 0300 123 9123

 

By email: complaint.info@financial-ombudsman.org.uk

 

Website: www.financial-ombudsman.org.uk

 

COMPENSATION

 

We are covered by the Financial Services Compensation Scheme (FSCS).

 

You may be entitled to compensation from the FSCS if we cannot meet our obligations.

 

This depends on the type of business and the circumstances of the claim.

 

Full details and further information on the scheme are available from the FSCS at:

7th Floor

Lloyd’s Chambers

1 Portsoken Street

London E1 8BN:


 

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